RoomRaccoon and Akia Empower Hotels and Remove Friction in the Guest Journey
RoomRaccoon, a leading hotel management system for independent hotels, has partnered with Akia, an innovative guest engagement solution that provides guest messaging software for hotels. The partnership aims to remove any friction in the guest journey while giving hoteliers a single platform to manage all points of contact.
This is the first two-way integration available to RoomRaccoon users that harnesses the power of text messaging to enhance the guest experience. Guests are no longer burdened with the need to download an app or set up logins, streamlining the entire experience and allowing them to easily engage with their accommodation provider.
“Empowering RoomRaccoon’s global users with the new integration with Akia ushers in an era of unrivalled guest communication and management, setting a new standard for seamless and personalised hospitality,” says Ryan Kanoknukulchai, COO at Akia.
“This is a valuable new addition to the RoomRaccoon Marketplace,” says Steven Reffin, Head of Partnerships at RoomRaccoon. “The new integration ensures that guest communication is synchronised with RoomRaccoon’s reservation data in real-time so that hotels can engage with guests in a personalised and timely way. What’s more, by centralising guest communication and reservation management, hotel staff can reduce manual tasks and benefit from optimised operations, elevating the overall guest experience.”
