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Leading Congo Hotel Group CHIC Partners with Accor for Digital Transformation

Compagnie Hôtelière et Immobilière du Congo (CHIC), the leading hotel owner and developer in the Democratic Republic of Congo (DRC), announced at AHIF 2023 in Nairobi, Kenya, the implementation of Accor-driven digital solutions covering five hotels of the CHIC group. These hotels, soon to open under the Novotel and Ibis Styles brands in four cities, will bring 660 keys to the country.

The purpose of this implementation is to provide customers with a unique experience through the deployment of Accor’s innovative digital solutions, which will be the first in the DRC to integrate cloud solutions with mobile keys and Opera Cloud systems. These solutions will facilitate “Fast Check-in and Check-out” for guests, enabling them to access their room via their smartphone, thereby offering the option to bypass the Front Office and benefit from the latest guest-centric tools. The fully mobile experience will optimize the management of hotel operations while reducing the ecological footprint by limiting the use of paper and magnetic cards.

“We are thrilled to partner with Accor, a major player in hospitality innovation, to offer our customers an unparalleled experience in the DRC. The decision to introduce the Accor Key and other cloud-based solutions to our hotels showcases our commitment to investing in cutting-edge solutions that surpass the needs and expectations of travelers staying at any of our five hotels across the DRC,” said Mr. Khalil Manji, Partner – CHIC.

“This strategic partnership with CHIC strengthens our presence and leadership in the DRC, a key market in Africa. We are proud to collaborate with a renowned hotel group that shares our vision of augmented hospitality and our commitment to sustainable development. We are confident that our innovative digital solutions will add value to the hotels of the CHIC group,” said Clinton Govender, IT Director Southern Africa at Accor.

The Accor Key digital key solution allows customers to use their smartphone to access Accor hotels without a physical key. By simply using the application, compatible with both Android and iOS systems, guests can open their room doors, access meeting rooms, elevators, and other spaces. The application is integrated with the ALL – Accor Live Limitless Lifestyle Loyalty application, enhancing the overall experience for guests.

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