Industry NewsHospitality & MICE

Reflecting on two years of innovation at @Sandton Hotel

The prestigious @Sandton Hotel celebrates a remarkable milestone – two years of leadership marked by innovation, resilience, and exceptional hospitality. In the wake of a global pandemic, General Manager, Anthony Batistich, spearheaded the hotel’s journey, steering it towards unparalleled success in the heart of Sandton.

Two years ago, Anthony Batistich was drawn to the opportunity of leading a distinctive venture amidst the bustling Sandton landscape. Despite the daunting task of launching a vast hotel and apartment complex under a new brand during turbulent times, his determination remained unwavering.

What was once an old Telkom parking lot, @Sandton Hotel has flourished, achieving an impressive 87% year-on-year revenue increase and consistently ranking among the top 5 hotels in the Sandton area on platforms such as TripAdvisor and Booking.com. The hotel has expanded its offerings to include tailored concierge services, curated dining experiences, and wellness options, all aimed at elevating the guest experience. Through strategic initiatives like prioritising direct bookings and implementing a loyalty program, @Sandton Hotel has strengthened guest engagement and loyalty.

While challenges have been inevitable, including staffing shortages and economic uncertainties, @Sandton Hotel has thrived by turning obstacles into opportunities for growth. By promptly addressing guest concerns, implementing robust training programs, and demonstrating exceptional service and hospitality, the hotel has solidified its position as a premier destination in Johannesburg.

Anthony extends his gratitude to the hotel’s loyal guests, dedicated employees, and supportive stakeholders for their invaluable contributions to @Sandton Hotel’s success, “As the hotel looks ahead to continued growth, it remains committed to enhancing guest experiences, introducing new culinary initiatives, and prioritising service excellence. The group also has some exciting developments in the pipeline which we will reveal in good time.”

With a focus on continuous improvement and staff development, @Sandton Hotel is poised to maintain its status as a preferred destination for travellers to Johannesburg, embodying the spirit of innovation, resilience, and hospitality.

@Sandton Hotel, offering unparalleled hospitality, luxurious accommodation, and exceptional amenities, is dedicated to providing guests with memorable experiences that exceed expectations. For more information, visit @Sandton Hotel located at 5 Benmore Road, Benmore Gardens, Sandton, Johannesburg or call +27 11 395 4777.

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