Empowering Change: Jessica Redinger on Leading with Authenticity in Hospitality

In the ever-evolving landscape of the hospitality industry, the narrative of female leadership is one of resilience, authenticity, and transformation. Jessica Redinger, a trailblazer at voco The Bank, exemplifies this spirit as she navigates a traditionally male-dominated field with grace and determination. In our enlightening conversation with her, Jessica shares the challenges she has faced—and continues to confront—while cultivating a culture of inclusivity and empowerment within her predominantly female-led team.

Through her candid reflections, she sheds light on the unique strengths that women bring to leadership roles in hospitality and how these qualities contribute significantly to the success of her hotel. Jessica’s insights serve not only as a testament to the progress already made but also as a beacon of hope for aspiring female leaders. As she envisions a future where gender diversity and inclusion are the norms rather than the exceptions, Jessica shares invaluable advice on fostering meaningful connections in the workplace and breaking down the barriers that hinder growth and communication. Join us as we delve into Jessica Redinger’s inspiring journey and her vision for a more inclusive hospitality sector.

1. As a female leader in a traditionally male-dominated field, what challenges have you faced and how have you overcome them?

I have worked in environments where there is a clear divide between the ranks of staff in the hotel, and this restricts communication and makes management inaccessible.

By being authentic and breaking down barriers between ranks, I create an inclusive environment where every team member, no matter what position they hold, feels heard and valued.

We have a predominantly female-led team at voco The Bank. We lead by example and show that it is possible to shatter glass ceilings and dismantle gender stereotypes.

2. In your opinion, what unique perspectives or strengths do women bring to leadership roles in the hospitality sector, and how do these contribute to the success of your hotel?

The women on our team are genuinely caring. They also run a tight ship where everything is spick and span. If there is something to be done, it’s done well and quickly. We get on with things and do it with a smile.

But really, it’s the same as any leader. Being authentically genuine when faced with a query/issue. Taking feedback seriously and not responding with a script, but listening, seeing what is required, and realising those needs. It is through this genuine approach and care that people feel valued, whether they are guests or fellow team members.

I express myself honestly and consistently to all my hosts, whether a front-line host or a member of management. By doing this, you find common values among your colleagues. This creates a happy, healthy working environment that, in turn, translates to a happy guest experience.

3. How do you see the future of gender diversity and inclusion in the hospitality sector, and what advice would you give to other aspiring female leaders in this industry?

We need to go beyond ranks and gender stereotypes to create a truly inclusive environment. The divide between ranks of staff in the hospitality industry needs to be broken down. At voco we have an inclusive working environment which creates open communication between all levels of staff.

My advice is to find common values amongst your colleagues, it will make the relationships at work stronger. We spend the majority of our day within the workplace, so it’s really a no-brainer to make sure that it is a positive, healthy environment.

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