Hospitality’s Greatest Competitive Advantage Will Always Be Its People
By Gustav Pieterse, Chairperson FEDHASA Inland I recently had the privilege of joining a group of hospitality leaders for a
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Expert Opinions
Personalisation Without the Guesswork: Using Guest Data to Create More Relevant Offers
When an offer feels random, guests ignore it. When it feels relevant, they say yes. A guest receives a generic
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Tech and Touch: Why The Future of Tourism Belongs To The Human-Digital Hybrid
Martin Wiest, CEO of Tourvest Destination Management, says that although AI will impact the travel industry, a hybrid approach to
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The Big Picture Conference 2026: Rethinking Leadership in an Age of Uncertainty
As South Africa navigates a period of economic, social and institutional uncertainty, the need for thoughtful, responsible and forward-looking leadership
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Luxury Safari Travellers Are Booking Earlier. Here’s What Advisors Should Do With the Extra Time
Luxury safari travellers are planning further ahead, and the shift is pretty significant. Ker & Downey® Africa’s booking data shows
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