Groups Reservations agent

Job Description

We are looking for a GUEST service orientated group reservations agent to join our TEAM here at the Kruger Gate Hotel

Responsibilities

The successful incumbent will be responsible for the following:
Answering all reservations calls and assisting with GUEST enquiries
Quote rates according to the hotels rate schedule for individuals and group/block bookings
Input reservations onto the Opera Fidelio system/Property Management System for individuals & group/block bookings
Sending Confirmations and pro forma invoices to GUESTS
Collecting payments & guaranteeing of bookings
Ensure correct GUEST and correct billing information reflects on Opera PMS
Follow up prepayments, credit card details and travel agent vouchers in order to secure reservations timeously
Effective filling of GUEST correspondence
Ensure that GUEST history is updated and acted upon accordingly
Complete various aspects of reservations administration as directed

Qualifications

Grade12 certificate
Hospitality qualification will be an advantage
2 years of experience in a similar role
Must be computer literate
Knowledge of Opera Fidelio would be advantageous
Ability to work under pressure
Excellent communication skills, verbal and written
Great attention to detail
Excellent telephone manner
Punctual and self-disciplined

Closing date for applications 25 August 2023
Please apply on our website: Groups Reservations agent – Kruger Gate Hotel
Unfortunately, it is not always possible to reply to all applicants, should you not hear from us 2 weeks after applying please consider your application unsuccessful.