Tasting Room & Deli Manager
Job Description
Department: Food & Beverage
Work Hours: 9 hours per day, five days per week (late shifts, weekends, public holidays, split shifts, overtime and last-minute changes)
Job Description Summary:
The Tasting Room and deli Manager is responsible for leading the team on both daily operational functions while also focusing on the financial and promotional targets set for Lanzerac’s Tasting Room & Deli. S/he will guide the team to uphold consistent excellence in guest service while driving for results and achieving maximum performance across all areas of the Deli/Tasting Room.
Essential Duties and Responsibilities:
General:
Establishing close and effective working relations with guests, including tour operators.
Maintain and improve the high quality of service to ensure guests receive 5-star experiences.
Assuming responsibility for the Tasting Room & Deli’s overall operations and their efficiency.
Responsible for meeting Tasting Room/Deli sales goals set by management.
Develop innovative ideas to ensure the continuation of the Tasting Room & deli growth.
Process all daily sales, including daily commissions and shipping orders.
Handle routine purchasing transactions, including operating cash registers and accounting for daily sales. Ensure that cash accounting is correct and complete at the end of the business day.
Responsible for scheduling and managing all wine tasting and private bookings for the Tasting Room & deli.
Responsible for staff schedule and training for wine events and functions.
Responsible for the organisation and execution of wine events and special promotions as requested.
Handle all guest experience issues in a courteous and respectful manner.
To learn and uphold the principles and goals of Lanzerac.
Maintain the winery image to reinforce the high standards of the brand.
Ability to work most weekends and some holidays.
Bi-weekly stocktakes are completed timeously.
Commission documentation completed timeously.
Perform other related duties as required and assigned by management.
Requirements:
Well-groomed/spoken
Strong managerial skills
Able to work shifts
Excellent wine knowledge
+- 2 years experience in a similar position
All applications are to be emailed to fnbman@lanzerac.co.za