Hotel Guest Relations

Job Description

We are looking for an experienced Guest Relations Officer to provide high-quality service to the hotel guests. You will address complaints and go the extra mile to make sure the guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for the guests.

Your goal will be to ensure our guests enjoy themselves and plan to come back to the hotel.

Requirements:
– Proven experience as a Guest Relations Officer within hotels.
– Familiarity with hospitality industry standards.
– A well rounded knowledge of the inner workings of the hotel.
– Proficient user of Microsoft Office software application.
– A customer-oriented and professional attitude.
– An outgoing personality.
– Outstanding communication abilities.
– Willing to work shifts.