SAA Highly Rated in Global Airline Survey – Skytrax Best Airline Staff
Staff were highly rated in the global airline survey with 1st Place in South Africa – Skytrax Best Airline Staff
South African Airways (SAA) is proud of the global survey results in which SAA employees took the top position and were placed best in South Africa for the Best Airline Staff. The team took the runner-up position and was ranked second on the African continent. This is especially significant, considering employees have been through a painful and challenging restructuring process.
The respected Skytrax World Airline Awards has recognized SAA’s employees for their friendliness and efficiency. This award highlights the consistently excellent service delivered by the airport and on-board customer service teams.
SAA’s Interim Chair and CEO, Professor John Lamola, says. “throughout its long and proud history, SAA has always placed customers at the centre of everything that we do, and that philosophy is held dear by all our staff. They are hard-working, dedicated and focused every day, ensuring that passengers are safe, happy, and comfortable. All of us at SAA are incredibly proud of this achievement.”
The ranking comes as SAA celebrates its one-year return to operations after exiting business rescue, with plans in place to resize its current fleet and examine more local and regional route options.