Groups Reservations agent

This job has been expired
Kruger Gate Hotel

    Job Description

    We are looking for a GUEST service orientated group reservations agent to join our TEAM here at the Kruger Gate Hotel


    The successful incumbent will be responsible for the following:
    Answering all reservations calls and assisting with GUEST enquiries
    Quote rates according to the hotels rate schedule for individuals and group/block bookings
    Input reservations onto the Opera Fidelio system/Property Management System for individuals & group/block bookings
    Sending Confirmations and pro forma invoices to GUESTS
    Collecting payments & guaranteeing of bookings
    Ensure correct GUEST and correct billing information reflects on Opera PMS
    Follow up prepayments, credit card details and travel agent vouchers in order to secure reservations timeously
    Effective filling of GUEST correspondence
    Ensure that GUEST history is updated and acted upon accordingly
    Complete various aspects of reservations administration as directed


    Grade12 certificate
    Hospitality qualification will be an advantage
    2 years of experience in a similar role
    Must be computer literate
    Knowledge of Opera Fidelio would be advantageous
    Ability to work under pressure
    Excellent communication skills, verbal and written
    Great attention to detail
    Excellent telephone manner
    Punctual and self-disciplined

    Closing date for applications 25 August 2023
    Please apply on our website: Groups Reservations agent – Kruger Gate Hotel
    Unfortunately, it is not always possible to reply to all applicants, should you not hear from us 2 weeks after applying please consider your application unsuccessful.

    Sign In


    Reset Password

    Please enter your username or email address, you will receive a link to create a new password via email.